Content Design Notes

Content Design Notes

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The visibility hierarchy: Why users can’t find what you wrote
The 4 visibility tiers every content designer should know - Perfect instructions buried in a tooltip nobody opens. The visibility hierarchy framework…
 • Mansi Goel
User goals vs. user tasks: Why your navigation is confusing
Writing navigation that matches how users think - Learn the goal-task hierarchy framework to diagnose why users can't find things—and what content…
 • Mansi Goel
Your AI agent sounds like 5 different people. Here’s how to fix it.
The ai agent/bot persona document that keeps your team aligned — whether you’re building chatbots or autonomous agents
 • Mansi Goel
How to teach AI your brand voice (and stop rewriting every draft)
Prompt engineering for Content Designers
 • Mansi Goel
The Error Prevention Pyramid: 4 layers from best to last resort
How to fix systems, not just copy
 • Mansi Goel
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